Terms of Service
Last updated: 22 September 2026
These terms apply to your use of melmel.com.au (including the /service/ Melbourne site) and to services provided by Melmel Consulting Pty Ltd (ABN 22 167 088 306, ACN 167 088 306) (“Melmel”, “we”, “us”), Suite 704, 566 St Kilda Rd, Melbourne VIC 3004. By placing an order or using this website you agree to these terms.
Our services
We provide Google review management (reporting policy-breaking reviews, reply guidance and review-invite routines), SEO and AEO, website and app design and development, digital marketing and related consulting. The exact scope, deliverables, timing and price are as set out on the product page, in a quote, or as agreed in writing.
Quotes and payment
- Prices on the website and in quotes are in Australian dollars; whether GST is included is stated on the product page or quote.
- Unless a quote says otherwise, services are paid in advance; monthly services are paid monthly in advance.
- Third-party costs (for example ad spend, domains, hosting and app store fees) are paid by you directly to the third party, or itemised separately in the quote.
Results
Search rankings, appearances in AI answers and the outcome of review reports are decided by third-party platforms such as Google and OpenAI, which we do not control. We deliver our work with due care and skill, but unless we expressly promise it in writing, we do not guarantee any particular ranking, traffic, removal or sales result. We only use methods permitted by platform policies, and we do not write or post reviews on anyone’s behalf.
Your responsibilities
- Give us accurate, complete information and review our work in a timely way;
- Make sure you have the right to use any text, images or trade marks you give us;
- Comply with the policies of Google, OpenAI and other platforms, and with applicable law.
Refunds and cancellation
If you cancel before work starts, we refund you in full. If you cancel after work has started, we charge for the work completed and refund the balance. Monthly services can be stopped at any time, effective from the next billing period. Nothing in these terms excludes or limits your rights under the Australian Consumer Law, including remedies for a major failure.
Intellectual property
Once paid in full, the designs, copy and assets we create specifically for you belong to you, and domains and accounts are registered in your name. We keep the rights to our own tools, templates, code libraries and methods, and may show the project as a case study without disclosing confidential information; tell us in writing if you would rather we did not.
Confidentiality
Each party keeps the other’s non-public information confidential, except where disclosure is required by law.
Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect loss, loss of profit or loss of data, and our total liability for a service is limited to the fees you paid for that service. This does not affect guarantees under the Australian Consumer Law that cannot be excluded.
Governing law
These terms are governed by the laws of Victoria, Australia, and both parties submit to the jurisdiction of the courts of Victoria.
Contact us
Melmel Consulting Pty Ltd (ABN 22 167 088 306, ACN 167 088 306)
Suite 704, 566 St Kilda Rd, Melbourne VIC 3004
phone +61 473 034 777, email kan@melmel.com.au
We may update these terms from time to time. The updated version takes effect when published on this page; signed quotes and contracts follow the terms in place when they were signed.